Patient Information

Hoffman Estates Surgery Center offers both outpatient and minimally invasive surgery. Our goal is to help you have a rapid recovery and get back to your life as quickly as possible.

 

HESC Friendly Clinical Staff image“I could not have asked for or received better care and treatment. Each person was very professional and considerate.”

Patient Forms

For more patient information
click on a link below to read the PDF.

Patient Rights:
in English | in Spanish

Grievance Policy:
in English | in Spanish

Notice of Privacy:
in English | in Spanish


Preparing for surgery

If you and your surgeon have elected surgery as a treatment option, your surgeon’s office will schedule your procedure at Hoffman Estates Surgery Center for you.

Your arrival time is only given the day prior to your scheduled surgery, as the schedule is subject to change.

Online Registration

For your convenience, you will be directed to register through our secure, online patient portal. We prefer that you simply check-in the day of your surgery and be shown to your room, rather than sit around filling out pages of paperwork.

Mobile Messages

Hoffman Estates Surgery Center uses mobile messaging as a valuable and convenient tool for communicating important medical information to ensure a smooth surgical experience. We want you to arrive fully informed and prepared for surgery.

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Your Surgical Day

It is very important that you follow the pre-operative instructions whether you are being admitted for surgery in the morning or afternoon. Failure to do so could cause your surgery to be delayed or cancelled.

BRING THE FOLLOWING WITH YOU THE DAY OF SURGERY

+ Photo ID

+ Insurance Card(s)

+ Any Required Co-Insurance or Deductible

+ A Responsible Adult to Accompany You and Drive You Home

Complimentary Valet Service

Please use the complimentary valet service. Follow the blue directional signage to Doctors Building 3; the valet service is adjacent to Doctors Building 3 at Entrance #1. If you choose not to valet park, please park in Parking Lot P3, in front of Doctors Building 3.

For many people, surgery can be overwhelming; so let us park your car for you. When your procedure is finished, our professional valet staff will bring your car to our covered, private discharge exit. We want you to relax and let us take care of you.

Directions and Maps

Follow-up Instructions

One of the benefits of outpatient surgery is you return home the same day of your procedure. This way, you can recover in the comfort of your own home.

Upon discharge, we will provide written instructions for your recovery. A nurse will telephone you the next day to monitor your progress. If you have any questions, our nurses are available Monday through Friday during business hours. You may always contact your on-call physician.

Patient Survey

We encourage you to complete one of our patient satisfaction surveys. You can complete the survey via mobile messaging, on our website or using a paper survey. Your feedback is very important to us.

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